The Order to Cash (O2C) course is designed to provide a comprehensive understanding of the full lifecycle of customer transactions — from receiving an order to collecting payment. This process is a critical pillar of business operations, impacting customer satisfaction, working capital, and revenue recognition.
Through a mix of practical case studies, real-world examples, and interactive exercises, learners will gain the knowledge and skills to effectively manage and optimise each step in the O2C cycle.
Outcome:
By the end of this course, participants will be equipped to confidently manage the full Order to Cash cycle, improve cross-functional collaboration, reduce credit risk, and accelerate cash inflows — ultimately driving better business performance.
- Teacher: Amy Price